Tracking a Surprise Billing Applications

1. After an application has been submitted, users will receive e-mail notifications with any updates.  E-mail notification will be sent when the application has been accepted or rejected. 

2. Users can also log in their GovLink account to track the application. 

3. Once a user has logged into their GovLink account, they can choose the “applications” option in the top right corner to see all of their submitted applications.

4. From within the applications view, users will see a list of all of their submitted applications on the left side of the page. 

5. Users have the ability to filter this list based off of the case status by clicking the filter option and choosing the desired status.

6. Users can then select their desired case to view the case information.  All documentation that was originally uploaded with the application will be visible, along with the history of the case.

7. Once an application has been accepted, a case number will be assigned beside the reference number.

8. An accepted application will also provide a countdown tracker for the 30 day settlement period.

9. Users will be able to see a status in this display as well as receive e-mail notifications when the status of a case changes.