💬 Popular Questions
While all questions are welcome, some are more popular than others. Check out this list of common questions!
I’m getting an error that states the filed by party is missing. What does this mean?
The court requires that the filed by party already be an existing party to the case you are filing into unless you are submitting an entry of appearance or an answer. Due to this requirement, if you receive this message, it simply means that DCSS is not already an existing party in the case you are filing into. We simply need to ask the court to add DCSS to this case. Our team is happy reach out to the court for you if you’d like us to. Just send us a message in the chat bubble letting us know the court case number and we’d be happy to take care of it!
Why can I not delete this filing?
Did you initially create it? Only the initial creator will have the ability to delete the filing. If you are the creator, are you getting an error message about subsequent filings when you click delete? If so, this is the first filing into this CSE number in GovLink and it cannot be deleted using the delete button. Just send us a message in the chat bubble and we’ll use our magic wand to get that deleted for you.
Can I search for a Court Case by CSE number?
Great question! This option is sort of tucked away in Advanced Filters but it’s easy to find. Let us show you how! Click Court Cases > My Cases > Advanced Filters, then enter your CSE Number in the box provided and click Search! Easy peasy.
How do I delete a filing?
Did you initially create it? Only the initial creator will have the ability to delete the filing. Is the filing still in an Unfiled status or was it rejected? Only unfiled or rejected filings can be deleted. If you can answer yes to both of these questions, click on the filing and go back to Step 1. You’ll see a Delete button in the bottom left of the filing stepper.
Can I delete or change a filing that I just submitted?
Well…. unfortunately, no. While disappointing, it’s with good purpose. Once submitted, your filing is immediately sent over to the court and changes or deletions cannot be made. It’s sort of like when the mail carrier has picked up your mail and it’s already in route or has arrived at the recipient. We can’t get it back. If you find yourself in this situation, the court will need to take action on the filing for you.
Why is the file button grayed out?
Well, this can happen for a few reasons. (1)If you see a red exclamation point next to the gray file button, hover over it. It’s a helpful hint that will tell you what you’re missing. (2)Make sure the attorney you’ve selected on this filing has granted permission to your account to eFile on their behalf. Get their permission and you’ll be all set!
Still don’t have an answer? No worries! Our GovLink concierges are just a click away in the chat bubble ready to lend a hand! We’d love to help!
