⚠️ Current Issues

Oops! Something not quite right? Pesky error message popping up?
Check out these known issues that we are currently working on:

⚠️ Docket ID importance

  • Important tip that will save you time! When importing a case into GovLink, if the Docket ID is listed in LASES, you must include the Docket ID when importing the case into GovLink. Although it is possible to import without the Docket ID, this is reserved for new cases not yet filed with the court. If there is a Docket ID listed in LASES and you do not include it when importing or accepting into GovLink, there will be errors returned for the CALO messages and they will not go back into LASES. The Docket ID in GovLink must always be an exact match of the Docket ID in LASES. The opposite is also true; if you accept a case in GovLink and assign a Docket ID, you must also be sure to enter that Docket ID in LASES. The CALO messages depend on this match.

⚠️ LASES ID disappearing when typed

  • This is a pesky problem we’ve been investigating and attempting to nail down the cause so that we can fix it, but it’s remained a mystery for us. We won’t give up though! In the meantime, you can bypass this error by using copy/paste. Copy the LASES ID, paste it into the box, copy the Docket ID, click on the Docket ID box if applicable (DON’T USE TAB), paste it into the box, click on the Parish dropdown (DON’T USE TAB), choose the parish and click Import Data. If you still have trouble, refresh your screen and try these steps again.

⚠️ Document format looks different after being uploaded

  • This is a compatibility problem. What does that mean? You’ve likely uploaded a document created with an outdated version of Microsoft Word. If your file extension is .doc, try using your Save As function in Word to save the file as .docx.

⚠️ Lack of ability to print the referral

  • While this is currently working as designed and not technically an error, it is a problem that has been asked about many times. You asked and we listened. The ability to print is coming soon!

Getting an error not found on this page? Still have questions? Don’t forget! Our concierge team is waiting in the chat bubble. Always real people… always happy to help!

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